The Soup Spoon

Got it through delivery. Well packaged. Suggest to use cling wrap to put over the top of the soup container before capping it. And also maybe pack the chilli crab sauce seperate from the wedges. Punching a hole on the top of the box of fried food would be ideal. Portion is good. Good taste. Soup has enough ingredients. Pricing is on the higher side.

I ordered the tokyo stew but it had a weird, fishy smell, almost like it was spoiled. Not sure if that’s the intended taste or if something was off. I even went to the toilet a few times after eating. I expected much better quality for the price I paid for.

Standard soup spoon outlet, taste is consistent to other outlets. The salad here is pretty good, but portion is quite small and pricey. The good thing is that the location is very convenient in AMK hub, so I would probably come back here due to the close proximity of the restaurant. Overall I’ll give it 3 stars! :)

The people preparing the food were using their gloved hands to place the fresh raw veggies into the bowls and the same gloves to touch the trays, their mobile phone (phones are known to be FULL of bacteria), and scratch their head. I think the restaurant manager needs to review the hygiene and food handling standards for this restaurant. Service was also quite slow, lunch traffic was not high and we still waited quite a while to receive our food.

Not the best Soup Spoon outlet to begin with but we frequent it fairly often due to proximity to our home. Please do not use tough croutons for your Caesar Salad, it's so burnt and chewy but when we feedbacked to the staff, he could still say "Oh, we use sourdough bread, so it's like this". May we suggest to the management to not use sourdough bread? Or whatever tough leftover bread simply because nobody eats them? Croutons are supposed to be a crunchy topping, not pieces of leather to train your incisors. I urge the management to fly back to culinary school because this is unacceptable. The mobile ordering Souperholic app is also damn maddening. The image files for coupons are not easily seen and you got to manually click on it to expand the description. Just ask your developer to do a better job. We did not manage to see the free broccoli side dish and asked the staff if they could add it in our order but the answer was "No, you have to make another order again. " Despite the poor serving quantity at AMKhub as compared to other outlets, we have been willing consumers because we believe the nutritional quality of their food is kinda better than many of the junk out there, but finally, enough is enough. We do not have to put up with the lacklustre food anymore as this is our last visit to this sub-standard outlet. The aircon at the basement of AMKHUB is also non-existent these days. Not like it's their fault but it just makes deciding easier for us.

Food is consistently good as other outlet. But SOP and service here is extremely terrible..... Came once and they are yet opened (still preparing) past their opening hours. Today's visit was the worst when I encounter a very rude reply when I asked for the serviette politely.... 还钱给你骂？？？ Also took a spoon w dried lettuce stuck on it. Hygience level very questionable for such a big branding.. Ps. Scrolled the review and it seem like its the same staff being rude to customers (cantonese speaking lean & tall guy around 30s).

Came here for my lunch break and the staff seem like they are not interested in serving customers. The kiosks were not working well and staff did not provide any explanation or other options. Two customers before me stood around before choosing to leave. I asked to order at the main counter and was made to wait while the staff took their own sweet time. Food took very long to be prepped which is ironic because my sandwich has been sitting on the counter for the past 10 minutes and the staff can’t be bothered to scoop soup in a bowl or put the drink into a cup. edit: after seeing me take the picture below, the staff called to me, asking to see my receipt and they got the food out in less than a minute. so why was i waiting for more than 15 minutes?

Took away three sets of soup sandwich sets with three drinks. They packed everything into one bag. And the bag broke before we reached home.. I wonder if they need to pack 3 sets that weighs quite a far bit into one bag. Terrible service.