OCBC Bank Ang Mo Kio Central

System and process are not in order at the general enquiries counter today around noon time. Instead of the staff proactively coming forward to handle the customer, we saw the policeman/security officer trying very hard to address the customers' queries, (which is not his role, but the staff's role) and held up the queue. Yet this young officer with long hair just sat at the counter and looked. No initiative to go to the next in queue; such a far cry from the proactive staff at OCBC White Sands.

Their staff (young man) in this branch that serve me on the 5 Aug, 2025 (around 2pm - 2:30pm) I believe was very unprofessional in his duties to serve others.(see your CCTV footage). I had a SGD10 which is torn and need his service to exchange the notes, but instead he asked me to go away because he said OCBC bank DOESN'T exchange damaged Singapore currency if I do not have an account with them. Is he humiliating Singapore Currency value?🤔 My question is: Is there a such law in Singapore banking industry that damaged currency notes are not exchangeable?🤔 After that I went to UOB next to them and they've help me to solve this issue without any questions or doubts.

It took over an hour to speak to someone to change a broken atm card. This was done instantly via a machine in DBS. OCBC should consider automating its counter services as such.

Ocbc needs to improve their online service so people need not visit the branch, example like another local bank can close accounts online, ocbc cannot. OCBC phone banking is one of the worst, you need to verbalise your request before able to proceed, this is irritating especially when you are calling from the bus to sort out simple banking needs. And the branch service is so slow and they are rigid. I just wanted to submit the account closure form that is fully signed and to credit all balances to my own account (rather than sending the same form via post). The counter guy insists that I have to be in the Q just to hand in the form !! There's Long Q at the taking Q counter. There's Long Q at the wait for Q counter. The Q is likely 2 hour's wait..what's the difference if the same form would have been delivered by post ? What's wrong with OCBC ? They just don't see the customers unhappy faces ? Looking at the negative reviews, OCBC is losing it. Either the management is not interested in customers feedback or they tried and still not able to improve. What LT good is a company that does or cannot give customer satisfactions?

Bank Review - AMK Outlet I had a terrible experience with customer service at the AMK branch. I arrived at 12:30 PM, and a middle aged male staff member approached me to ask what I was there for. I told him I wanted to withdraw $XX amount, and he handed me a queue number for the general counter. After waiting for 45 minutes, I realized the numbers were moving incredibly slowly. At that rate, I would have been stuck there for another 1-2 hours, just to withdraw money. This seemed absurd for such a basic request. When I saw the same staff member pass by, I politely asked if there had been a mistake, as I was only there to make a withdrawal. He responded rudely, appearing annoyed, and lectured me that this was the standard procedure at the general counter for everyone. Hence, the waiting time is supposedly between 45 minutes to 1.5 hours, but clearly, the queue wasn’t moving at the speed he claimed. I had already waited 45 minutes and was nowhere near my number. As I grew more upset, the staff member then suggested I could withdraw the money in $50 denominations at the ATM with staff’s assistance. This was horrifying to hear after I had already wasted 45 minutes waiting. Why didn’t he tell me this option earlier when he gave me the queue number? There was no apology from him either for wasting my 45mins. Instead, he came back to ask for my queue number slip so he could give it to someone else who “needed” it. Unbelievable. Thankfully, the other older lady who came to assist me was very polite and kind. She apologized on that guy’s behalf and showed genuine empathy for my frustrating encounter. She even conveyed my concerns to her colleague, who unfortunately seemed to have no remorse or concern for his lack of knowledge, despite him having worked there for quite a long time. While I appreciate the kind service of the lady who helped, the overall experience was incredibly frustrating. To OCBC, you may feel free to contact me if you’re interested in knowing who this staff member is. The bank needs to address these issues and improve the overall customer service experience.

Very poor service. Only 3 counters to serve the customers. Minimum waiting is 2 hours. Very poor efficiency. Wasting every body time

I want to describe a horrible front desk enquiry customer service experience I have at the OCBC AMK Hub branch. A customer service officer who is serving me at the time is very rude and condescending. Was helping my mom to ensure her account remain accessible after she received a letter about account suspension. The letter was not written clearly enough in my opinion because the phrase "Your account has been suspended" have a negative connotation to it. I approached the front desk with the letter for the purpose of clarification to ensure that my mom's account will remain free to access. While she explain that the account is not closed and tell me not to worry that it is just suspension of internet and atm banking. (The letter should have written as suspension of internet and atm banking activity instead of "account suspension"). So I asked her again in a polite manner and I said to her "Just want to be sure that the account is not closed, right and she can still access it if she wants to anytime". She began to appear impatient and agitated as she took my letter, and aggressively point hard with her index finger on the letter several times "READ THE FIRST LINE, READ THE FIRST LINE" which points the word "your account is suspended..." So, I repeat myself, "Ya, I just want to be sure". She then said agitatedly, "DO YOU SEE ANYWHERE IN THE LETTER THAT SAYS ACCOUNT CLOSED? ANYWHERE? " as she brush her hand across the letter. I was shocked by her reaction. Is this the way customer service officer talk to their customers? I do not for once think I am being unreasonable to approach any officer for clarification and I did so gently and politely and for her to respond in such manner is totally unnecessary and uncalled for and this is during NON PEAK time, there is no one behind me to think I am possibly holding up other people for a "stupid" question in her opinion? She could have assured me kindly to not worry about the account and that it remain accessible anytime my mom wants to as long she bring her IC. But instead, she proceed to imply I do not read or understand English written on the letter which is NOT HELPFUL AT ALL. To have react in a way that shows impatience, rudeness and condescending is uncalled for. I became emotionally affected by her rude behaviour and decided to confront her. She said she apologize that I am upset which is a non apology. The damage has been done. I was angry to be treated this way and find it difficult to confront her calmly. I have also reported my experience to a manager. This is totally unacceptable and in no way a human to human should treat each other this way with such disrespect no less a customer service officer towards her customer. Even if a customer is stupid or illiterate, a customer service officer should always remain patient and kind and approach an ignorant customer with empathy. if you can't do that, then customer service is not a job for you.

Shitty service. Reached to reopen bank account. Given a general number and waited for 1 hour+, only to be told the account can no longer be accessed & need new account. Worse, when i am at the counter, was told that without old id/passport, I cannot do anything, despite me having photo of old id. Is it that hard for front desk/general enquiry to check what i want first?

Is this a bank or book store? Only 3 counters … expect a very very long wait. Arrived when bank opened, 45min later still have 5 more customers before my no is called…

Suggest to install a bigger sign so customers know where to get Q ticket or seek over the reception counter consultation. This helps avoid long Q. Also, to consider special Q # for wheelchair elderly (just like UOB next door).

Now I understand the low reviews for this branch! Went there past 2 days to sort out a simple matter of changing passbook. Long story short - the encounter left me extremely frustrated with long waiting and unhelpful procedures (why need to queue to just change passbook??) went to OCBC Bishan branch - SO much better. Got it all done fast. The staff there was friendly and helpful- in future will never again go to AMK branch.

It used to be a great and efficient branch, but no idea why they reduced the number of counters and turned this branch into a book store instead??? Only 3 counters now, 1 counter is not in service, 1 counter serving personal banking customers, 1 counter serving other type of customers. There are more than 20 personal banking customers in queue and waiting for just 1 counter. Elder folks will be served first due to priority queue. Therefore, the queue time can easily go above 2 hours. You will notice many people just left and gave up the queue in the end. In conclusion, this branch is not meant to serve customers. I've no idea what is the purpose of this branch with huge spaces.