Location:
Quality products and services
Based on 15 reviews
Out of 250 shops
Not enough ratings
Ivy Tan
the big lady with specs has a terrible attitude, she was absolutely rough with the cakes even when it's obviously for a birthday. the aunty is more detail oriented but generally poorly ran store
Kai Zheng
Too disgusting, I have been buying this brand of cake to eat, but today when I eat found that there is hair on the top, the most disgusting is to eat to the bottom and a coarse spit, will not eat again, also advised friends not to buy this house
Henry Kuan
Very lousy cake ordered. Nothing different from roadside cake shop (or even worse). The cake base is sponge that can absorb water (hard) and I taste no hokkaido milk as advertised. Not worth the $50 for mere 18cm cake. Don't waste time and money to buy cakes from them!
Ngan Nguyen
I buy the ice cream I ask the staff to throw the wrapper but she say to throw elsewhere. What kind of service is this
Snoopvy
Why would the staff at AMK outlet wearing gloves to take the cakes and the same gloves using to take & change money? Where is the hygiene?
Phy Ke Xin
Attitude of staff is appalling, rude older lady slammed the ice cream on the counter during payment. There’s no hi, no thank you and no sorry. All that is okay but the store is poorly kept. Ice cream packaging left in baskets, and there are plastic wrappers on the floor. It’s 12.20pm in the afternoon, there isn’t even a crowd, can’t they at least make the store look presentable? Staffs attitude is an ongoing issue after a few terrible encounters with the same staff, it’s safe to say today is my last visit to this chateraise branch
Venus Archive
Products are placed all over the place, ice cream packaging left in the shopping basket for customers use. Staff was extremely rude, slamming the ice cream and products on the table after purchase. No hi, no thank you and no sorry. All of that is alright but that nasty attitude seems to be consistent by the same staff (older lady) with no name tag on, avoid this branch at.
aven jin
Done my dinner. Wanted to get a dessert. Saw Chasteraise, went in and took 2 ice creams. Everyone else choosing cakes. A lady paying in front of me. Queueing to be next in line. My turn, I put down my ice cream, the cashier skipped me and settle the payment for the lady behind me first. Why? Cause I just bought 2 ice creams and she bought a cake? Or I need to wait for everyone else at the cake section to decide on which cake they want only I can pay for my ice creams?
Ana Er
Service very bad 👎👎 the staff indecorous with customer the tall girl take wrong the cake I want then i want to change but she unhappy said “can’t not talk the name of cake ah?” Of coz i got bought many times but will stop now 😓 …
Daxter Yeo
Absolutely loved my visit to Châteraisé @ AMK Hub! I picked up their Strawberry Fresh Cream Cake and it was pure perfection from the very first bite. The sponge was incredibly light and fluffy, the cream was delicately sweet without being overpowering, and the strawberries—oh my—were fresh, juicy, and generously layered throughout. You can truly taste the quality and craftsmanship in every slice. The presentation was also stunning—elegant, clean, and exactly what you’d expect from a premium Japanese patisserie. The staff were polite and efficient. It was a total crowd-pleaser, and I’ll definitely be returning for more. Highly recommend Châteraisé if you're after a cake that’s both indulgent and refreshing. Five stars all the way!
M. Twinkles
Had this a couple of times. Nice matcha cream that’s not too sweet. However today‘s puff seems 30% smaller than what I had the previous time? Amount of cream was lesser as well. A little disappointed! Hope the quality can be consistent/better next time! > 3* Subsequent visit: Matcha mochi - delish! 5*!
Vivian Foo
New found love! The baked cheese cake ice-cream is cheesy, yummy and creamy, just like a piece of dense cheese cake on a stick. The matcha mochi with cream is chewy and delicious, with the correct portion of cream and matcha. Matcha ice-cream is thick, creamy and slightly bitter. Good quality milk. Will definitely purchase them again or return to try the other pastries/snacks.
Simple Life
Cake is made with fresh cream and fresh strawberries! tried the limited offer Japanese strawberry fair! it’s worty it!
JM T
Online ordered 2 sliced cakes for self collection but after collecting and opening the box, I realized they gave me the wrong order for 1 of the sliced cakes. They gave me another flavor instead of the one I ordered. (I mean what could go wrong? It's just 2 simple sliced cakes) Sent an email/ig message to them and they resolved the issue by allowing me to choose 2 sliced cakes of my preferred choice on my next visit. Good customer service and recovery I would say. Will purchase again from them.
benjamin tang
It’s usually a hit or miss re: service at châteraisé outlets but every time I patronise this store, it’s nothing but very friendly and helpful service rendered. The price point and quality are always two of the best aspects of this brand. Kudos to the AMK hub team =)
とちおとめ苺のプレミアムフレジェ
とちおとめ苺のミルクレープデコレーション
とちおとめ苺のベイクドチーズケーキ
とちおとめ苺のレアチーズミルクレープ
TOCHIOTOME Strawberry on top of the cake for a limited time only.
母の日濃い抹茶のケーキ (Mother's Day Rich Matcha Cake)
母の日ラブブロッ (Mother's Day Love Blossom)
クのモンブラン (Mont Blanc)
34 photos