KOI Thé Ang Mo Kio Hub

Disappointed with the poor service and attitude at this outlet. I understand that the staff who took my order might have been new and unsure whether a drink could come with double toppings — that’s fine. But what’s not acceptable is how another crew member rudely cut in, just said “cannot” with no explanation, and walked off mid-conversation. It was unprofessional and dismissive. Thankfully, a senior staff eventually stepped in and resolved the issue by refunding me, but the whole experience left a very bad impression. Please train your staff better in handling customers respectfully, especially when resolving misunderstandings.

I went to KOI to purchase gift cards for company's event, I asked if getting 3 cards to end up amounting to $12/$15/$20 each was possible. The staff who was manning the cashier said yes, but had to do it by purchasing the $12 cards first. Okay, I thought of this as normal procedure, then the top-up would come later. After he passed me all 3 cards, he continued about his other duties, and so I asked if I could do the top-ups to amount to $15 and $20 for 2 of the 3 cards. He ended up looking so lost at me, and told me that it wasn't possible. I was so confused and I said, "but you told me it was possible earlier." He ended up having one of his senior colleague helping with the card that amounted to $20, and they left me without solving my card which needed to be at $15. So, I asked again, about the top-up for the other card. This time he pulled in another senior colleague to basically end up telling me they only do these in denominations of $10 - which I only knew about now. I decided to give up after the second senior staff said the system would not be able to do that - so no point trying anymore, I just said okay never mind, thank you, and left. Anyway, this staff did not bother apologising for the lack of clear communication and for misunderstanding what I've asked for to begin with. I gave up and decided to leave and work around this mistake instead. I've never had bad experiences with KOI's staffers, but being front-line and being unable to communicate with customers clearly is truly unacceptable. I understand English may not be everyone's strong suit, but he could've asked if I could explain to it in Mandarin if he wasn't fully sure (p.s. we both look obviously chinese-speaking but it would have been good if he asked.) I'm seriously hoping KOI would do something about this. P.S. I wanted to thank that senior staff there who at least helped me with half of my issues. I'm sorry my issues you had to help with probably made your day not as great.

V fast, but gave barely any orh nee and taro pearls. There were only 5 taro pearls and one tsp of orh nee paste. I ordered large too.

Didn’t even wan to give a stat but no choice . Lousy service , understand that there may be some wait during rush hour. however this stall has issues coping with both their delivery and irl orders. Asked if my drink was ready after 20 mins, they said no. Went back 10 mins later and checked, they said not ready again. I looked down into the counter and spotted my drink there and pointed at it, she did not even apologise. Poor attitude.

I had a very unpleasant experience at the KOI outlet in AMK Hub. When my colleague and I approached a staff member named Angela to ask about how to order, make payment, use the ShopBack promotion, and add toppings, she responded with a very impatient attitude. Instead of assisting us, Angela just told us to “order from your side” and ignored us. I was confused—how am I supposed to place an order myself when I’m not a KOI staff and don’t have access to your ordering terminal? When I asked further, she gave us a condescending look (鄙视的眼神), making us feel like we were bothering her by asking basic questions. As paying customers, we expected some basic courtesy and guidance, but were instead met with rudeness and zero help. I hope KOI management takes this seriously and works on improving the customer service at this outlet.

Similar to other reviews, the staff refused to accept orders manually. This time, it was a female Chinese staff, who was on duty at 3pm, 4 May 2025, Sunday. She claimed to be busy, totally disregarding the Q at the self-service kiosk.

Bad customer service experience! Receipt at the kiosk did not worked, approached the staff & they did not offer to fixed it for me until i ask then for my order number. The relatively tall girl w/ a brown perm pony tail took a internal order & rudely asked if it’s this order - how was the i know? 🤡

Very disappointed with the service at amk hub outlet.The staff-Axgexa was rude and seemed annoyed when taking my order. There was no greeting, and she acted like I was bothering them. Her attitude was rude and unprofessional, and they showed little interest in helping or even basic courtesy. It really affected my impression of the place. I hope management takes this seriously and provides better training for staff.

Dreaming….. assuming arrogant staff…. I did mobile-ordered and the status was always at “Paid”, never progress to “Preparing”. Waited and waited. Two walk-in customers came and left with their drinks. Having waited enough, I approached and the staff ignored me. So I asked for my mobile-order, then I saw my drink already sitting at the counter. Never once, my order #759 was not displayed. The receipt indicated “#15”. Who the hell would know the order number became #15…..?!?!?! This kind of ignorance towards mobile order is ridiculous. Mobile order is for customers who did not want to wait and wish to just place order ahead and then pick up instantly when arrived at stores. Mobile order save your manpower for ordering too…. Wake up… Train your staff properly.

i used to buy koi from amk hub everyday but nowadays the drink taste SO BAD. i bought caramel milk tea today and wow it tasted like nothing but diluted water with pearl. there was NO milk taste or sweetness at all. it taste so bad, please do something about the AMK outlet… the quality definitely dropped for the past few months. All the milk tea i’ve tried barely had any milk taste. I love koi but this outlet is just NOT IT.

Trash experience. The staff was not helpful at all. Did not even have the capacity to check whether the order is available. After ordering, asking the staff twice and waiting for over 15mins. The staff suddenly came with the news that the order is no longer available. Would appreciate it if they can avoid such situations especially when they are wasting people's time and not giving being remorseful at all.

hi, my mother went to this outlet around 1PM today 4 jan 2025. its her first time ordering so she went to the counter to make an order. unfortunately she was served by this boy, black shirt, shirt hair in spectacles. he rudely and impatiently just told my mom off and to just use the kiosk as he is “busy”. saw several other bad reviews on this guy and he is still behaving like this??? what kind of special training does koi provide for their staff? pls take action.