I came to Singtel not for a new SIM card but to escape Jenny Lisa and Rose — three relentless souls who call me daily asking if I’ve eaten showered or if I’m alone. I needed peace. A spiritual cleansing via number change.
But alas peace was not served. I had to queue 30 minutes just to get a queue number. That’s right a queue to queue. Some people collect stamps. Singtel thinks we collect waiting time.
All around me fellow lost souls waited in limbo clutching their phones watching the queue screen like it was the lottery.
When I finally got to the counter the staff were professional helpful and didn’t ask if I had eaten. That’s a plus. They fixed my number quickly and even smiled — rare in this haunted economy.
Pro tips
Bring snacks
A chair
Maybe a portable karaoke set
And a prayer
Great service after the wait. Just survive the queue and your telco sins may be forgiven. 👻📱📶
Gary Lim
1
Went on a Thursday afternoon at 4pm, supposedly a not so busy time. Had 11 customers ahead of me. After 30 mins I received sms to say there are 5 customers ahead of me and my number will be called shortly. I went back to the shop but found that there were still 8 customers in front of me. Waited for another 30 mins and the queue did not move at all. There were many people waiting and there was a lack of seats. Unpleasant customer service experience
Didi Aman
5
A friendly and helpful Deren attended to us today . We wanted to check on certain services and to purchase a new handset. Kudos to Deren for his patience and attentiveness to all our queries.
Negative point is that I had to wait for the ‘L Privilege’ machine to to up and running💦
Gowineish Kalai
1
It was my first time visiting this outlet, I didn't know that customers are required to take a queue number, so I went to the counter and asked, this staff (in the photo) gave me a disgusted look and rudely said, "Go take a queue number". There is a way of saying things and I guess this person needs to learn before working in customer service.
Otherwise, their service was very fast and the other staff who attended to me was very quick and nice.
Chess Hunter
1
Very neglecting. This Singtel store at Ang Mo Kio is the first store we feel neglected. There is a woman there, her name is Jessi, long hair, asian,around 5ft 4, with false lashes, wearing a black mask. We first nicely approached her and tried telling her the problem but she kept being impatient. What kind of customer service is this? Questioned me multiple times in a annoyed-tone, and was annoyed the entire time. Not a single second was she patiently explaining the situation, even decided to leave mid way through and help another customer. Asked her once more to confirm a question and her look gave the "what the heck do you want now" look. Please TRAIN your employees to be a better employee for customers.
For some context, there was an issue with the phone, many viruses kept popping up every 10 seconds. We first went up to Jessi to ask but she insisted in getting an ID, asking questions if I was over 18, etc. What does this have to do with the phone getting a virus? The way she side eyed and looked at me was unwelcoming.
She did explain that singtel only provide phones and some sort of working with Sim cards, which we mentioned that there was some Sim card issue and might need factory reset. Her tone and behavior was confusing, and neglecting.
When we finally got to the point
Another man, didn't get his name. Around 5ft 10 to 6ft tall, asian, black short hair. Impatient and persistent. Neglecting.
Never have I ever written a bad review about singtel, I'm usually quite impressed with their services. This one at ang mo kio is disappointing.
We went to another Phone service and they easily explained in under 5 minutes.Disappointing. please act civilized.
A Google User
1
This lady staff named Jesslyn is really rude. She was at the concierge area today and I asked her something with regards to SingTel bill, wanting to show her and she answered me rudely. She is really horrible with a bad and lousy attitude! What a rude person! To think you put her at customer service. What a joke! Train them properly before they come out to work on the service line! Lousy attitude!
Justin Ngien
1
Honestly, my experience with Singtel has not been good over the years, and today’s interaction was yet another example. Here’s what happened:
At the concierge, I clearly stated that I wanted a short-term mobile line with no long-term commitments and asked explicitly if prepaid would be suitable and cost-effective, especially as I’m already an existing Singtel customer. The staff assured me this would be fine.
However, after waiting and finally being attended to, I was given a physical SIM card. I clarified that I specifically needed an eSIM since my phone’s physical SIM slot was already in use. A supervisor then casually informed me that prepaid lines were available only in physical SIM form—not eSIM.
Accepting this limitation, I requested a postpaid eSIM instead and asked if my corporate discount could apply. While the supervisor confirmed the discount, I was then told I needed to wait another hour.
Overall, communication was unclear, options weren’t explained upfront, and service efficiency was frustratingly lacking. By contrast, my experiences with StarHub have been consistently fantastic. Singtel’s service, unfortunately, continues to disappoint.
Jane Toh
1
I had a highly disappointing encounter with a business service staff member who came across as unhelpful. This experience suggests a broader issue within the organisation, where customer engagement does not appear to be a priority. It’s a surprising and unacceptable level of service from Singapore’s leading network provider. and i was told that my line will be reconnected after 2 hours and it's been 22 hours..
Sim Meng Keong
1
Saw many bad reviews here about the service in this Singtel outlet at Ang Mo Kio HUB and I totally agreed with all of it. Absolutely poor service and their staff mostly do not even want to serve u at all. Lack of customer service until I requested to speak to the duty manager who manage to check for me. Otherwise, if possible avoid this outlet please...
jeldel
1
I had a very disappointing experience with a business service staff member, who displayed an extremely unhelpful and indifferent attitude. This seems indicative of a larger issue, as it feels like the company does not prioritize customer engagement. This level of service is not what I would expect from Singapore’s largest network provider.