Reviews for Singtel Shop - Ang Mo Kio Hub

Raymond Chew

August 24, 2025

5

I would like to express my sincere appreciation for the exceptional customer service I recently received from Deren Teo at Singtel AMK Hub. Deren was incredibly responsive, patient, and professional in explaining the various mobile recontract plans to me, ensuring that I fully understood my options. His dedication and attentiveness made me feel truly valued as a customer. It’s not often that you encounter such genuine commitment to customer care. This experience has further reinforced my confidence in Singtel as a trusted service provider. Kudos to Deren and the Singtel team for upholding such a high standard of service. Keep up the excellent work!

Vincent Ng Kian Wee

August 24, 2025

1

Your customer service only deals with handphones and contracts. But when it comes to deal with Singtel Cast, I am utterly disappointed to say none of your counters wants to help with TV subscriptions and instead I have to wait for my turn and get it video call to Singtel factory, in a small room but that person inside the factory don't even understand what am I referring to. Also say I have 2 Cast accounts when my orginal account was being removed since last year April 2024. He keep telling me that I can go to watchcast.singtel.com to update my mobile number but there isn't any function and the only function is to update it at Cast login with all my subscription and transaction history. Then he say I can make payment again, and if I got double payments every month, ask me to go down to customer service and show them the proof which none of the customer service counter will handle Cast TV services. On the other hand, since I cannot get my original account back, at least help me unsubscribe my TV channels so that I can make payment on my new Cast account to avoid double payments. But the singtel factory staff said, they cannot do it on their end, I have to do it on my end to unsubscribe my channels. But without my account back, this sucks and there's nothing I can do while continue to charge me every month. Meaning I am charged without my cast account to see my transaction history and TV subscribe channels. Please get my orginal Cast account back so that either I can update from my old to new number or I can finally unsubscribe on my end since your factory is unable to do it, and resubscribe on my new Cast account to avoid double charges.

Crystal

August 24, 2025

1

Ridiculous queue system. My queue number was called and I waited for 15min and no one attended to me. The service staff said that I was next in line but the service counter was empty with customers sitting all around. If my turn was not yet, why did they call me? Super bad customer service and long waiting times! @Singtel please rethink your idea

audreyyy tqy

August 24, 2025

2

Lazy sales person, told him I would like to do transferring and etc, he told me cannot do nearest only woodlands or town area already! I called northpoint(Yishun), he told me every outlet also can do. Even though Amk hub SingTel is renovating, with them small booth they are able to do so too. I am extremely disappointed that he doesn’t even want to serve. In that case you don’t wish to serve or what, get someone else to help. It’s hard for my parents and I to rush back from work to go down to SingTel!

J N

August 24, 2025

5

Walked in to change my SIM card as my data disconnected on off for past few days, called up 1688 and they asked me to change into new SIM at SingTel shop (not those retailer). A staff assisted, it turns out that my SIM was very old, to think of it I think about 10 years ago. He changed into new SIM for me and I left the shop in less than 10 minutes with 5G on my phone. Thank you!