Singtel Shop - Ang Mo Kio Hub

Went on a Thursday afternoon at 4pm, supposedly a not so busy time. Had 11 customers ahead of me. After 30 mins I received sms to say there are 5 customers ahead of me and my number will be called shortly. I went back to the shop but found that there were still 8 customers in front of me. Waited for another 30 mins and the queue did not move at all. There were many people waiting and there was a lack of seats. Unpleasant customer service experience

It was my first time visiting this outlet, I didn't know that customers are required to take a queue number, so I went to the counter and asked, this staff (in the photo) gave me a disgusted look and rudely said, "Go take a queue number". There is a way of saying things and I guess this person needs to learn before working in customer service. Otherwise, their service was very fast and the other staff who attended to me was very quick and nice.

Very neglecting. This Singtel store at Ang Mo Kio is the first store we feel neglected. There is a woman there, her name is Jessi, long hair, asian,around 5ft 4, with false lashes, wearing a black mask. We first nicely approached her and tried telling her the problem but she kept being impatient. What kind of customer service is this? Questioned me multiple times in a annoyed-tone, and was annoyed the entire time. Not a single second was she patiently explaining the situation, even decided to leave mid way through and help another customer. Asked her once more to confirm a question and her look gave the "what the heck do you want now" look. Please TRAIN your employees to be a better employee for customers. For some context, there was an issue with the phone, many viruses kept popping up every 10 seconds. We first went up to Jessi to ask but she insisted in getting an ID, asking questions if I was over 18, etc. What does this have to do with the phone getting a virus? The way she side eyed and looked at me was unwelcoming. She did explain that singtel only provide phones and some sort of working with Sim cards, which we mentioned that there was some Sim card issue and might need factory reset. Her tone and behavior was confusing, and neglecting. When we finally got to the point Another man, didn't get his name. Around 5ft 10 to 6ft tall, asian, black short hair. Impatient and persistent. Neglecting. Never have I ever written a bad review about singtel, I'm usually quite impressed with their services. This one at ang mo kio is disappointing. We went to another Phone service and they easily explained in under 5 minutes.Disappointing. please act civilized.

This lady staff named Jesslyn is really rude. She was at the concierge area today and I asked her something with regards to SingTel bill, wanting to show her and she answered me rudely. She is really horrible with a bad and lousy attitude! What a rude person! To think you put her at customer service. What a joke! Train them properly before they come out to work on the service line! Lousy attitude!

Honestly, my experience with Singtel has not been good over the years, and today’s interaction was yet another example. Here’s what happened: At the concierge, I clearly stated that I wanted a short-term mobile line with no long-term commitments and asked explicitly if prepaid would be suitable and cost-effective, especially as I’m already an existing Singtel customer. The staff assured me this would be fine. However, after waiting and finally being attended to, I was given a physical SIM card. I clarified that I specifically needed an eSIM since my phone’s physical SIM slot was already in use. A supervisor then casually informed me that prepaid lines were available only in physical SIM form—not eSIM. Accepting this limitation, I requested a postpaid eSIM instead and asked if my corporate discount could apply. While the supervisor confirmed the discount, I was then told I needed to wait another hour. Overall, communication was unclear, options weren’t explained upfront, and service efficiency was frustratingly lacking. By contrast, my experiences with StarHub have been consistently fantastic. Singtel’s service, unfortunately, continues to disappoint.

I had a highly disappointing encounter with a business service staff member who came across as unhelpful. This experience suggests a broader issue within the organisation, where customer engagement does not appear to be a priority. It’s a surprising and unacceptable level of service from Singapore’s leading network provider. and i was told that my line will be reconnected after 2 hours and it's been 22 hours..

Saw many bad reviews here about the service in this Singtel outlet at Ang Mo Kio HUB and I totally agreed with all of it. Absolutely poor service and their staff mostly do not even want to serve u at all. Lack of customer service until I requested to speak to the duty manager who manage to check for me. Otherwise, if possible avoid this outlet please...

I had a very disappointing experience with a business service staff member, who displayed an extremely unhelpful and indifferent attitude. This seems indicative of a larger issue, as it feels like the company does not prioritize customer engagement. This level of service is not what I would expect from Singapore’s largest network provider.

Your customer service only deals with handphones and contracts. But when it comes to deal with Singtel Cast, I am utterly disappointed to say none of your counters wants to help with TV subscriptions and instead I have to wait for my turn and get it video call to Singtel factory, in a small room but that person inside the factory don't even understand what am I referring to. Also say I have 2 Cast accounts when my orginal account was being removed since last year April 2024. He keep telling me that I can go to watchcast.singtel.com to update my mobile number but there isn't any function and the only function is to update it at Cast login with all my subscription and transaction history. Then he say I can make payment again, and if I got double payments every month, ask me to go down to customer service and show them the proof which none of the customer service counter will handle Cast TV services. On the other hand, since I cannot get my original account back, at least help me unsubscribe my TV channels so that I can make payment on my new Cast account to avoid double payments. But the singtel factory staff said, they cannot do it on their end, I have to do it on my end to unsubscribe my channels. But without my account back, this sucks and there's nothing I can do while continue to charge me every month. Meaning I am charged without my cast account to see my transaction history and TV subscribe channels. Please get my orginal Cast account back so that either I can update from my old to new number or I can finally unsubscribe on my end since your factory is unable to do it, and resubscribe on my new Cast account to avoid double charges.

Ridiculous queue system. My queue number was called and I waited for 15min and no one attended to me. The service staff said that I was next in line but the service counter was empty with customers sitting all around. If my turn was not yet, why did they call me? Super bad customer service and long waiting times! @Singtel please rethink your idea

Lazy sales person, told him I would like to do transferring and etc, he told me cannot do nearest only woodlands or town area already! I called northpoint(Yishun), he told me every outlet also can do. Even though Amk hub SingTel is renovating, with them small booth they are able to do so too. I am extremely disappointed that he doesn’t even want to serve. In that case you don’t wish to serve or what, get someone else to help. It’s hard for my parents and I to rush back from work to go down to SingTel!