Reviews for Income Insurance Ang Mo Kio Branch

Hafiz Ismail

August 24, 2025

3

The staffs at the entrance were nice and helpful. The whole process was fine but the desk staff was rather cranky. He wasn't rude, but simple gestures as to how you return back the customer's cards can be more, pleasant. Maybe he didn't get his coffee in the morning, god knows.

Kelvin Ling

August 24, 2025

1

I have no where to get a response. Need help!! Been more than 2 months since o bought 2 motor insurance policies during promotion period where there are capita star points rewards. I have yet receive any emails to claim the rewards. When I call the cilustomer service line, all I get is an answer that he will escalate the matter. So, is Income serious on the promotion or was it a ploy to entice me to buy the policies and then quietly ignore me hoping nothing happen or will chase akin to a Scam??

Joanna

August 24, 2025

5

I like to thank Zhang Yu from AMK hub for her great service.She was so patient in helping us to do some documentations and answering our doubts and questions . She was professional in her work and competent in product knowledge and gave clear explanation.

Chong Giam

August 24, 2025

1

Used to have a good hotline. Now the tele options leads you a big round and send you a message asking you to go to the website (which I am having difficulties with)

O M

August 24, 2025

1

This staff (born 1996 with brown hair) was so incompetent that because of her error of not asking for a photocopy of my ic, I have to come down to amk a second time. Not sure if it’s intentional on her part, but she’s completely unprofessional and a waste of time and space

Zzz

August 24, 2025

1

your salesperson (or a person your agent hired) was giving out freebies at AMK Hub pop up. hand the freebie and insist i take it, but then later take it back because i don’t want to sit down with their agents. i don’t want your freebie it’s OK BUT how come you now 沦落到 become one of those fakers who pretend to hand u the gift then KEEP HOLDING ON TO IT. eh damn gross. i thought only small scammy companies do this. Ewwwwwww

R C

August 24, 2025

1

Bought a travel insurance policy for my family in Dec 2023 for our holiday in New York. Due to an unexpected passing of a family member, we had to shorten the trip and fly back immediately. I’ve submitted my claims online about 2 months ago and the claims are still not settled. Despite multiple calls, emails and even webchats, it seems to me the business departments are not communicating. I’ve to keep repeating my story and perspectives over and over again. Despite that, I strongly believe they will still continue to sit on it. Just ended the call with the customer service officer for the 3rd time and I’ve completely lost confidence and faith in their products and services. This is my worst experience with an insurance company.

Tetyana Babina

August 24, 2025

1

non existent customer service by phone, eamils, webchat

CY L

August 24, 2025

1

Severely understaffed. Two people manage the whole outlet. Unable to provide assistance as it operates just as a sales office. Direct you to emailing or using the app, however in the first place cannot get responses on emails and the app does not have the relevant self service available. Basically traps you in a circle, very poor after sales service.

Muhammad Hafizd

August 24, 2025

5

At the entrance I was greeted by a lady who asked what I'm there for. She helped me press for a queue number and asked me to wait for it to be called. When the number came up and went to the counter, the service staff saw me holding on to cash and said the counter only accept Nets. The staff then help me get a queue number to the only counter that can do cash transaction. Everything went smoothly. Didn't have to wait long for the whole process. Overall a pleasant experience. Keep up the good work. 👍