Location:
Quality products and services
Based on 15 reviews
Out of 250 shops
Not enough ratings
Hafiz Ismail
The staffs at the entrance were nice and helpful. The whole process was fine but the desk staff was rather cranky. He wasn't rude, but simple gestures as to how you return back the customer's cards can be more, pleasant. Maybe he didn't get his coffee in the morning, god knows.
Kelvin Ling
I have no where to get a response. Need help!! Been more than 2 months since o bought 2 motor insurance policies during promotion period where there are capita star points rewards. I have yet receive any emails to claim the rewards. When I call the cilustomer service line, all I get is an answer that he will escalate the matter. So, is Income serious on the promotion or was it a ploy to entice me to buy the policies and then quietly ignore me hoping nothing happen or will chase akin to a Scam??
Chong Giam
Used to have a good hotline. Now the tele options leads you a big round and send you a message asking you to go to the website (which I am having difficulties with)
O M
This staff (born 1996 with brown hair) was so incompetent that because of her error of not asking for a photocopy of my ic, I have to come down to amk a second time. Not sure if it’s intentional on her part, but she’s completely unprofessional and a waste of time and space
Zzz
your salesperson (or a person your agent hired) was giving out freebies at AMK Hub pop up. hand the freebie and insist i take it, but then later take it back because i don’t want to sit down with their agents. i don’t want your freebie it’s OK BUT how come you now 沦落到 become one of those fakers who pretend to hand u the gift then KEEP HOLDING ON TO IT. eh damn gross. i thought only small scammy companies do this. Ewwwwwww
R C
Bought a travel insurance policy for my family in Dec 2023 for our holiday in New York. Due to an unexpected passing of a family member, we had to shorten the trip and fly back immediately. I’ve submitted my claims online about 2 months ago and the claims are still not settled. Despite multiple calls, emails and even webchats, it seems to me the business departments are not communicating. I’ve to keep repeating my story and perspectives over and over again. Despite that, I strongly believe they will still continue to sit on it. Just ended the call with the customer service officer for the 3rd time and I’ve completely lost confidence and faith in their products and services. This is my worst experience with an insurance company.
Tetyana Babina
non existent customer service by phone, eamils, webchat
CY L
Severely understaffed. Two people manage the whole outlet. Unable to provide assistance as it operates just as a sales office. Direct you to emailing or using the app, however in the first place cannot get responses on emails and the app does not have the relevant self service available. Basically traps you in a circle, very poor after sales service.
Astrid 4913
Bought a policy is June 2023 Has been more than 5 months and as at 25 Nov 2023, I still have not received the road show vouchers First- told me due to overwhelming response Then told me conversion to evouchers - they need time to sign some legal contract and reassured me that I should receive the redemption letter by end November 2023 Although is SGD40 is meagre but 5 months is simply too long a wait Give policyholders the option to redeem other evouchers please! #Sales/Marketing/Distributon Support - Please don't over promise and under deliver Service delivery sucks big time!
Scott B
Worst customer service experience I've had living on three continents. Don't buy motor insurance unless you want to keep it forever. They make it impossible to cancel.
Don Lim
just bought a dw policy online. Lousy aftersales service. Called the cs less than 5mins after I keyed in the wrong policy commencement date and was told needed to pay $10+gst to make amendment. I know it was my mistake but it was just 5mins ago.. Policies may be cheap but not helpful at all!
Joanna
I like to thank Zhang Yu from AMK hub for her great service.She was so patient in helping us to do some documentations and answering our doubts and questions . She was professional in her work and competent in product knowledge and gave clear explanation.
Muhammad Hafizd
At the entrance I was greeted by a lady who asked what I'm there for. She helped me press for a queue number and asked me to wait for it to be called. When the number came up and went to the counter, the service staff saw me holding on to cash and said the counter only accept Nets. The staff then help me get a queue number to the only counter that can do cash transaction. Everything went smoothly. Didn't have to wait long for the whole process. Overall a pleasant experience. Keep up the good work. 👍
J M
Last Saturday my husband and I went down to Income for some investment advice. Mr How Yee approached us and explained to us in detailed. Kudos to How Yee with his professionalism and cheerful disposition !
Cynthia Chan
I would like to thank Zoey Yip who was so helpful in submitting my claims. As a senior citizen 70yrs with no computer and wifi at home, she assisted me at the ntuc office at ang mo kio hub. She had patience and willing to help. The service was prompt and updated me right away
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