Rita Liu
Every time visit the bank have to wait for very long, even that is not much people in the queue. The counter staff attitude also very bad.
The ICBC Ang Mo Kio Sub-Branch features a modern facade with clear signage and ATMs.
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ICBC Ang Mo Kio Sub-Branch represents the Industrial and Commercial Bank of China's commitment to serving Singapore's diverse banking needs from its convenient AMK Hub location at #B1-01. As part of ICBC Singapore's network, this branch benefits from the bank's distinction as the first overseas institution opened by ICBC in 1993, bringing decades of international banking expertise to the local Ang Mo Kio community. The branch holds significant importance as ICBC Singapore was awarded a qualifying Full Bank License by the Monetary Authority of Singapore in 2012.
The branch provides comprehensive banking services including retail banking, corporate banking, trade finance, treasury operations, and wealth management solutions. ICBC specializes in cross-border RMB (renminbi) business and RMB clearing services, establishing itself as Singapore's preferred RMB bank due to continuous innovation in Chinese currency products and services. Customers can access cash withdrawal and deposit ATM services, along with digital banking solutions through online and mobile platforms, reflecting the bank's commitment to modern financial technology.
Operating Monday through Friday 11am-7pm and Saturday 11am-4:30pm, ICBC Ang Mo Kio Sub-Branch offers convenient banking hours within AMK Hub's bustling shopping environment. The branch can be reached at [email protected] or through ICBC Singapore's 24/7 customer service hotline. With its strategic location and comprehensive service offering, this sub-branch serves as a vital financial hub for residents and businesses in the Ang Mo Kio area, particularly those requiring expertise in China-Singapore cross-border transactions.
Operating Hours
Closed
Opens in 1d 0h
Monday
11 AM - 7 PM
Tuesday
11 AM - 7 PM
Wednesday
11 AM - 7 PM
Thursday
11 AM - 7 PM
Friday
11 AM - 7 PM
Saturday
11 AM - 4:30 PM
Sunday
(Today)
Closed
Overall Rating
1.7
/
5
Based on 15 reviews
Mall Ranking
#208
Out of 250 shops
Category Ranking
Not enough ratings
Negative Reviews
Hugo Zhu
2 hours waiting time, moreover they donāt follow the queue number to call out. Extremely low productivity, average time taken for 1 customer is about 20 minutes. Slacking and lousy staffs.
Akiko Chong
Counter staff extremely unfriendly & rude. Especially the supervisor & the staff seating in 2nd left counter. Pls employ more friendly and kind staffs! No customers and don't want to serve us even we have queue number. Just busy doing their things, like we are transparent! Bad experience! Internet banking system not user friendly too!! No wonder so many bad review. Will not use the ICBC service.
189
I went icbc Amk for open FD fix deposite sgd.30k, i bring cash with receipt withdrawal from DBS Bank. I waiting 1.5hours for my turn. At counter lady told me serve 1 customer for 30minuate. This is the bank very lousy in world , slow, take own sweet time the counter teller. And the end i can't do FD fix deposite , the staff said must waiting 3days and email from them. Really make me disappointed and waste my time.
denise edith
wld given 0 stars if possible. worst service experienced in a bank before. waited 3 hours++++ just to open a bank. my number was 114, the number was stuck at 113 for a good 1hr ++ and yet when I asked the staff when my turn will come, kept getting rude replies of āyouāre nextā while they continued to talk happily to their other colleagues. i do not recommend this place whatsoever.
Agnes Cheo
Unfortunately the bank is always full of customers. 3 to 4 cashier counters but only 1 cashier is active. The rest? Always talking to each other. Most frustrating
Ethel KAN
Most customers were old and yet got to queue for more than 2.5hours. I came yesterday evening at 5.45pm but was told they have stopped issuing queue no. I went all the way to the AMK branch, the counter staff asked me to go home.
janice kara
Waited nearly an hour just to close a bank account. 4 counters only and extremely slow service
Corin Lin
Very long waiting time! They served 3 pax over almost 1 hour. Their sms service is down and expects customers to go back and check when will be their turn every now and then! Omg!
Alvin Wong
Less than 10 customer in bank but waited 1 hour and still counting. Very very very slow. Prob reason to withdraw most of my money. Keeping it as just a casual saving account.
Summer Gal
The branch of this bank takes more than 90 mins to see 10 customers and I was told not able to wait around and went to Starbucks, came back after 50 mins my number was still 5 numbers away!!! After 45 mins they only clear 5 customers with two tellers and one guy at wealth mgt service. The most inefficient bank in Singapore !!!
Miracle-
Some people just walk in later den me by 30 mins but got served immediately...I waited for more than 35 mins for simple service....
Takashi Fujita
Got a queue number and 1 hour later still far away. Gave up and tried Sembawang Sun Plaza outlet - amazingly waited only 1 minute! Donāt bother waiting at AMK branch
Positive Reviews
Zhang David
I visited ICBC AMK branch this afternoon, 14 Jan 2025 Tuesday. I wish to express my thanks to the lady staff, counter 2 at 315 pm who helped me change my fd tenor, issued new token and explained conversion of SGD to RMB using the account mobile app. Very much appreciatedš Keep up with the good work, ICBC AMKš ā¦
Keith Jin hua Tan
The staff here are friendly and very patient, answering all customersā questions. Iāve noticed that the service time depends on each customerās request. Some customers waste time asking unrelated questions or donāt even know what they want. Instead of blaming the staff for being slow, why not blame the clueless customers who drag out the whole banking process? Have some basic empathy and stop acting like a spoiled child.
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