The staff Indera knows his stuff. I was looking for a laptop charger, and he offered to help me find one that is compatible.
He is very approachable and knowledgeable, i recommend anyone to look for him.
patrick mine
1
On 11 July 2025 about 7:33 Pm, I had a very unpleasant experience with a staff member at your store. He was a Chinese man with dark skin who looked like a gangster or someone just out of prison, and his attitude was extremely rude and unprofessional. While he was scanning my items, I noticed on the computer screen that there was a promotion offering a $10 discount for a minimum spend of $59.90.
However, during the checkout process, he was already impatient with me. He didn’t ask me anything he was supposed to, and instead stared at me in an aggressive way that made me feel extremely uncomfortable. His bad mood seemed to be influenced by an elderly woman who was bothering a young lady at another counter. Unfortunately, he took out that frustration on me. I felt that I was being discriminated against, possibly because I am a foreigner working in Singapore.After I completed my payment, I checked my receipt and realized I did not receive the $10 discount. I went back and politely asked him,
You didn’t give me the $10 discount."
He replied Impatiently:
What discount you? You already got over $10 off...
I told him:
No, that’s just the member discount. I should still get $10 off for spending at least $59.90 as on shown on the computer screen.
I then asked him to check for me, but he dismissed me, saying:
There is no such thing in Challenger for minimum spend discount.I said if I not wrong then he said
may be you wrong.....
While I was talking to him, he didn’t even look at me. He was on his phone and saying:
I don’t bluff you. I’m very sure you don’t have any discount. What discount you want?
At that point, I realized he had no intention of assisting me, so I walked away and approached another staff member. I explained the situation to him. This second staff member, a man with a chubby face listened patiently, checked my account, and confirmed that there was indeed a $10 discount available in my member app. He quickly solved the issue for me, and I was extremely grateful for his kindness and professionalism.
I’ve been a Challenger member since 2014, and I’ve purchased many electronics over the years. I’m very disappointed with the poor service from the first staff member but also very thankful for the helpful staff who assisted me afterward....
I hope the manager will take action and improve the situation.
Theint Theint
5
I recently got an iPhone as a gift for my dad’s birthday and had such a smooth and pleasant experience thanks to the amazing staff at the store.A big thank you to Sakthi and Xiao Zao Rong for being so helpful and professional throughout the whole process. They explained everything clearly, helped me set things up. Especially grateful because they were so patient. Great Service 👍👍👍
Rinnie Ching
1
Consulted queries regarding the product that I bought but this retail associate named sky wee has a nasty attitude and was not pleasant serving us. As a senior sales associate as noted on your employee’s card this should not be the attitude as I assumed you have worked for a long time. So is this how your other employees look up to? I approached with a polite attitude but in return was him being reluctant to answer our queries. Given this standard of service, is this how challenger train your staff and what’s more a SENIOR staff?
Simon Tey
5
The staff Chin Chan Yap was very attentive and helpful. After selling the laptop he followed up with a comprehensive after sales service. He helps to install all applications that's needed for my work.
Dawn Lim
5
I needed a powerbank and Sakthi came along to assist me. She was very patient and kind. I left the store very satisfied with my purchase. Great job, Sakthi! Thank you so much!
CT
1
Very rude staff. The cashier was super rude and unfriendly. I had to ask for a bag for my purchase. He gave me the bag by dropping it on the table without putting my purchase into the bag. It was not the first time encountering bad service at the Ang Mo Kio branch.
Melvin See
5
On 27 June 2025, my girlfriend and me went to AMK challenger to exchange a Valore power bank as it had some issues. When we tried to exchange, we were faced with problems like our receipt number not tallying with the system and the account used.
Upon hearing this, Mr Chua Kok Lian and his team assisted us to investigate and solve the issue. It turned out that another outlet had messed our receipt up. Nonetheless, Kok Lian and his team went out of their way to help us settle the issue and gave us a replacement. Thank you so much! Will definitely be back here again
Hammy Hamster
5
I visited Challenger at AMK hub on Sun 4May 2025 at 4pm ish,to seek help on my Tapo camera which i have problem downloading. Very grateful to their part time staff named Ivan who patiently guided me with the steps. He is very service oriented & very AI informative. Thank you Ivan.
Bob Bodoh
5
was served by this handsome muscular young man was the only one that knew what he was talking about and went the extra mile! and it suprised me that he is an intern there overall good service young man