Had a great experience. All the staff who served us deliver excellent service. Would love to buy my specs from owndays again!
Joanie Tan
5
Very satisfied and thankful I walk into AMK Hub branch. Intention was just to adjust my spec but Pei Pin not only patient & helpful also so attentive. Thanks . Really appreciate
Liang A
5
Great service @Kai Sheng and courteous too
Hasinah Hassan
2
I’m really disappointed with my recent visit. From the moment I made my purchase, I felt like I had no room to ask any questions. After putting on the new spectacles, I felt uncomfortable and tried to express my concerns. Instead of showing care or giving more information, the staff simply brushed it off and told me I’d get used to it. That’s not the kind of service a customer should receive at the very least, I expected someone to ask how I felt wearing the new glasses and explain things properly.
When I asked about the results from the machine and whether my power had really increased, I was told it wasn’t accurate. If that’s the case, then why is it being used? Am I not allowed to see or compare the results? As a paying customer, I believe I have every right to understand the changes and differences in my prescription, especially if something doesn’t feel right.
Now I feel very uncomfortable with this new degree, and to make things worse, I have to go back again. Honestly, I’m so disappointed. All I wanted was a bit of attention and clear communication. Please improve the way customers are treated and help us feel heard and taken care of. So upsetting .
Jaden Lahey
5
Came down to get my new glasses adjusted on 23rd April, at around 6pm, and got help from a lady with short hair and glasses. She was very attentive to what I needed and after the adjustment, the glasses fit a lot more comfortably than they did before. Would definitely recommend this outlet for their service.
jrfly Gt
5
Thank you, Team Owndays @ AMK Hub for your Excellence in Service (ExiS). Very helpful, friendly and good customer service with special mention to Calvin Ho and Goh Kai Sheng. Keep up the great service. Well Done!
dhani eva
5
The staff all very friendly and approcable good customer service and realy feel welcome and comfortable to shop there and can ans any of our question
Zoe Leong
5
Great service and friendly staff! Reached out to me and assisted me throughout my visit! 100% recommend to come here to get news specs!
Irene Sunshine
5
This is by far the best service Owndays I ever been. Kevin is experienced, great listener and attentive. He is thoughtful and able to offer a wonder solution to meet my urgent request.
CP Chia
5
A shout out to Kai Sheng at Owndays AMK Hub, who helped to fix my broken specs today. Exemplary customer service considering my broken spec wasn't even purchased from Owndays. I will definitely come here to get new specs in the future. Friendly and helpful customer support and service goes a long way! Thank you.