My republic,
Your customer service is horrible. My deposit has not been sent since my mobile service termination due to your staff who put a wrong bank name in giro. Your staff put Deutche bank, not DBS that I gave, but requested me to check. I replied to let her know but she has not responded for two weeks. I have no doubt that you will request me to leave my comment to your seedlyfeedback something. But before you request customers to leave additional comment through new channel, you have to follow up the customers emails that your staff has communicated with the customer.
Dear readers,
If you consider to sign up my republic, please walk away if you dont want to spend months to get your deposit back.
haslinda noor
Very disappointing! disrespectful! Customer ask for help failed to assist..how to assist when ears have ear buds on?! Total failure to customer!!
alison LEE
This is the worst service I received in my entire life. Taking to the lady at My Republic customer service she can’t ever be bothered with you. I talked nicely to her that I just pot over my line from Simba to try out My Republic and the Simba line already dead but my line still not working with MyRepublic and I was told perhaps their sim cards got issue so I come down physically to AMK Hub asking for assistance. Each time I’m talking to her she just kept looking at her computer screen and said she already wrote in n there’s nothing she can help. Then I asked any possibility is the new sim cards issue, she replied no but in the end she changed my sim cards and the line just won’t connect. Long story short I rang the helpdesk after waiting for 3-5 days and they can’t solved my issue and did not give me a temporary line to use as well. Then I request for refund and pot me back to Simba and they agreed but did not do so. After calling the help line again n again the line finally working after 8-10 days. Then after 1 month they charge my credit card $41.41 instead of $7.99 additional $30 for the SIM cards! End up I got to head down to Sambawang Shopping Centre (cause AMK Hub service sucks). Let see how is the service at Sembawang.
Positive Reviews
Physio LIMB
Previously came here for an exchange of SIM cards, since it stopped working. Now, im here for another SIM card replacement (different phone). Thanking YT TAN for the exceptional and efficient service , just as kindly as before 👍 …
Dorinda Chew
Am currently with another service provider and was thinking of switching to MyRepublic. Visited the stall at AMK Hub. Ken was of great help! He was very patient in answering my questions. We ended up signing a new contract with MyRepublic on the same day. Hopefully this awesome customer service will continue!
Shalenny Radzali
Had a good experience with Andy Tan. He was very knowledgeble in My Republic products & explained it very well. Thank you for making my transaction seamless & fuss free. 😊 …
Sulaiman Surahman
Jun Hao at AMK hub was very detailed in explaining the terms and conditions prior to us deciding on the purchase. Yet to try the wifi but hope it will turn out good!
Ifa Kenzo
I love how their counter staff were very helpful & polite! I was served by Andy Tan great job Andy definitely going back there for anything under MyRepublic from here on out.
Goh Jeffrey
Very good service by the counter staff. Very knowledgeable on the product and services. Provided suggestions and able to answer my questions.
Meffy K
Very convenient and good customer service
Lewis Khoo
Andy Tan has been fantastic!!! 5* service was rendered by him. Kudos 👏 💐 …
Lionel Lew
The counter lady is most well informed and her professionalism is tops, compared to SingTel, Starhub and M1!
Asyrani Hussaini
Straight forward and efficient service. Had a minor hiccup with the nominal credit card payment but all is well
Loy
Andy Tan is very helpful n service orientated.
Chun Seng Lee
Great efficient service, Get thing done super quick and accurate!
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