I’ve been having PT sessions here for the past year and it’s been wonderful! The front desk is always cheery and pleasant ☺️ and they’ve brought in new equipment this year which is lovely!
Of course, shout out to Terry who’s an excellent PT, always bringing good energy to a session and helping me work towards my goals! I like how we get to discuss sports research and nutrition, along with tailoring fitness goals, and I have gotten much stronger since joining. Building strength with strategic programming and science! 😀
Really a collective of gems and so happy I chose this branch! ☺️☺️
Lilian W
5
Ahmad is a ray of sunshine! 🌞
Ahmad is truly one of the kindest and most cheerful people I’ve ever met at a gym! He always greets everyone with a big smile and such positive energy—it’s impossible not to feel good around him. He’s not just friendly, he’s genuinely caring and always makes sure members feel comfortable and welcomed. Whether it’s a quick hello or a helpful hand, Ahmad goes the extra mile and makes the front desk feel more like a happy little hub. Thank you, Ahmad, for brightening up our gym days! 😊✨
Kesvini Chandran
5
Sharmila at the front desk of Fitness First AMK is truly amazing! She's one of the kindest and most welcoming people I’ve ever met. Her warm smile and positive energy always make my day. She remembers names, genuinely cares about members, and goes out of her way to make everyone feel comfortable. She makes every visit better. Thankk youu Sharmilaa!!
Jennifer Tan
5
Fafa from AMK Hub FF outlet is very approachable and service oriented. She is cheerful and goes the extra mile to make me feel welcome to the FF Club! The trainers and staff at FF AMK Hub outlet are excellent and professional! Looking forward to improving my fitness level with this wonderful team!
Wen Xi M
5
No Monday blues ever again if you attend Sherlin’s class! Every Monday I look forward to attending her yoga and interval ride classes as she makes them fun, interactive and productive! She puts in a lot of effort to bring in a variety of exercises and also explains clearly on the exercise technique and purpose. She truly goes above and beyond, ensuring that the class gets a great workout while enjoying ourselves. You can also look forward to learning fun facts and expand your knowledge too. Glad I signed up for Fitness First after trying out her class. 🎉
Waifong Wong
5
Nothing beats walking into the gym early in the morning and be cheerfully greeted by the front desk staff, especially Ahmad! He takes the effort to remember my name, despite only joining FF a few months prior. His friendly demeanor makes it easier to step into the gym.
The instructors of the classes I've attended so far are nothing short of amazing and friendly. Special shoutout to Edwin Ko, Lock, Julian, JoJo and Joyce Lee's classes!
Felicia Fo
5
Edwin Chiam is a 👍great instructor! 😎FUN, Energy, enthusiasm, and expertise make every session engaging and effective. Highly recommend!" …
Harry Lee
4
Grateful fitness experience and my One-stop fitness center to relieve my stress after my 9 to 5 working days, to maintain my perfect work life balance.
Besides, I have met friendly and mentally supportive staff, like Yamuna and Ruth. Now, Justin. All of them are very friendly, lovely and mentally supportive to me during the days I attend myself in FF Amk - my 2nd home.
chloeee
5
Atticus and Ahmad were really helpful and knowledgeable and made my experience here really really enjoyable! Would definitely recommend Fitness First Amk to anybody who is looking to start or continue their fitness journey. Thanks guys for the great experience and warm welcome😊 …
Khap Ngu
1
Guest Feedback Letter for Fitness First
Dear Fitness First Management Team,
I am writing to express my concerns and provide constructive feedback regarding my recent experiences attempting to visit your gym as a guest, accompanied by my friend, a loyal Fitness First member. The guest entry process has been consistently frustrating, annoying, and unwelcoming, and I hope to offer a practical suggestion to improve the experience for visitors like myself.
When I accompanied my friend to your gym, I was required to fill out a form that includes numerous terms and conditions that are lengthy and impractical for anyone to read thoroughly during a visit. Moreover, there appears to be no verification process for the information provided on the form, which undermines any claim that this requirement enhances security. Completing this form for every single visit feels repetitive, intrusive, and unnecessarily time-consuming, serving only to annoy guests and make them feel unwelcome. When I declined to provide the requested details due to privacy concerns and my reluctance to navigate the extensive conditions, I was denied entry, which added to my frustration. While I understand the need for security protocols, the current process of requiring an unverified form with complex terms, repeated for each visit, creates a significant barrier for guests who are simply exploring the gym alongside a member, without contributing to any meaningful security measures.
To address this issue, I strongly suggest eliminating the guest form entirely, including its associated terms and conditions. Since the membership contract already holds members accountable for the guests they bring, I believe this should be sufficient to ensure security and responsibility without requiring guests to complete any paperwork. Allowing members to vouch for their guests, as outlined in their existing contract, would streamline the check-in process, respect guests’ privacy, and remove the annoyance of repetitive form-filling and reviewing lengthy terms that most visitors, myself included, do not have the time or inclination to read. The current process, with its unverified form and extensive conditions, feels like an unnecessary hurdle that only detracts from the guest experience without enhancing security.
Relying on the member’s contract to account for their guests would significantly simplify the check-in process, making it more efficient for both visitors and staff. It would eliminate the repetitive administrative barrier that overshadows the positive experience my friend has shared about Fitness First’s facilities, classes, and community. This change could create a more inviting first impression, encouraging potential members like myself to engage with your gym and consider membership. The current policy, with its unverified form and lengthy terms, discourages repeat visits and makes it difficult to fully appreciate what Fitness First has to offer, especially when I am simply accompanying a paying member who is already accountable for me under their membership agreement.
I value the opportunity to visit Fitness First with my friend and explore its potential as my future gym, but the repetitive requirement to complete an unverified form with lengthy conditions has made these visits frustrating, annoying, and unwelcoming. I hope you will consider my feedback and the suggestion to eliminate the guest form, relying instead on the existing member contract to account for guests, to create a more seamless, guest-friendly experience. I would appreciate a response regarding any potential updates to your guest policy or steps I can take to address my concerns. Thank you for your time and consideration, and I look forward to visiting Fitness First again under a more streamlined and welcoming process.
With kind regards and best wishes